Terms and Conditions

Welcome to Hot Pilates. By purchasing a membership, booking a class, or using our website, you agree to the following Terms, Conditions and Privacy Policy.

Membership Terms and Conditions

Membership Types and Access

  • Memberships provide access to classes according to the type purchased (e.g., three classes per week).

  • Memberships are non-transferable and valid for the named member only.

  • Class access is subject to availability. Advance booking is recommended.

Payment & Billing

  • Memberships are billed on a weekly basis.

  • Payments are processed securely via Momence and/or Stripe.

  • You must maintain valid payment details. Failed or declined payments may result in suspension of membership until resolved.

Cancellations, Suspensions and No-Shows

  • Weekly memberships have a minimum term of 12 weeks.

  • If you wish to defer your membership before completing the 12-week term, a $100 deferral fee applies.

  • Memberships require a 12-week minimum. After 12 weeks, you can cancel at any time with 2 weeks notice.

  • Membership cancellations must be submitted in writing at least 14 days prior to the next billing date.

  • Memberships may be suspended for a specified period - please contact the studio to arrange.

  • If you fail to cancel a booked class at least 6 hours prior, the class will be forfeited.

  • A $10 no-show fee applies to each class not attended without proper cancellation.

  • No refunds are provided for unused classes or membership periods unless required by law.

Class Attendance and Conduct

  • Members are expected to arrive on time and follow all studio rules and instructor guidance.

  • The studio reserves the right to refuse service or cancel memberships for inappropriate behavior, safety concerns and or repeated no-shows.

Health and Safety

  • Members confirm they are physically fit to participate and have disclosed relevant medical conditions.

  • Classes are conducted in a heated environment. Participation is at your own risk.

  • Members should consult a healthcare professional if unsure about participating.

  • Pregnant clients are not permitted to attend heated classes. If attending non-heated classes while pregnant, you must obtain medical clearance before participating. You must inform the studio of your pregnancy.

Liability and Personal Property

  • To the extent permitted by law, the studio is not liable for injuries, losses, and or damages arising from participation.

  • Members are responsible for their personal belongings while attending classes.

  • I release and hold harmless Hot Pilates, its owners, instructors, employees, contractors from any claims, injuries, losses and or damages arising out of or related to my participation in classes.

Photography and Media

  • The studio may take photos or videos for marketing purposes.

  • Members may opt out at any time by notifying the studio in writing or in person.

Changes to Terms

  • The studio reserves the right to update these Terms and Conditions.

  • Members will be notified of significant changes. Continued use of services constitutes acceptance of updated terms.

Governing Law

  • These Terms are governed by the laws of New South Wales, Australia.

Privacy Policy

Hot Pilates is committed to protecting your privacy. We collect and use personal information responsibly.

Information We Collect

  • Name, contact details, date of birth, emergency contact, health information relevant to participation, booking and purchase history.

  • Information is collected when you create an account, make bookings, complete waivers, or contact the studio.

Bookings and Payments

  • Momence manages bookings, memberships, waivers, and communications on our behalf.

  • Payments are securely processed via Stripe. Full credit/debit card details are not stored by us.

How We Use Your Information

  • To manage bookings, memberships, and payments.

  • To communicate important studio updates.

  • To support your safety and participation in classes.

  • To comply with legal obligations.

Disclosure and Security

  • Personal information may be shared with Momence, Stripe, or other trusted service providers, or as required by law.

  • Reasonable steps are taken to protect information from misuse, loss, or unauthorised access.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, track website usage, and enhance your experience. Cookies help us understand how our site is used and allow us to provide a smoother booking and browsing experience.
You can manage cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.

Access and Correction

  • You may request access to or correction of your personal information at any time please contact hello@hottpilates.com.au.

Acceptance

By booking a class, purchasing a membership, or using this website, you confirm that you have read, understood, and agree to all Terms & Conditions and Privacy Policy outlined above.